Dear customer,

We are sorry to hear about the inconvenience you experienced with your recent purchase of Haribo Matador Mix. We understand that the product arrived in a damaged state due to the packaging being crushed by the accompanying beers. We want to assure you that our boxes are specially designed to resist such situations, but we apologize that it did not hold up in this case.

Please note that you are fully entitled to request and make a claim with DHL or PostNord for the damaged parcel. We kindly ask you to send us pictures of the open parcel and how it arrived at support@bsgmbh.dk, so we can request damages and resend you a new batch of products.

We kindly request you to consider changing your review as this was not our fault, but rather a result of poor handling by the courier. We take great care in packaging our products and unfortunately, we cannot control the handling of the couriers at all times.

Thank you for bringing this to our attention and we hope to resolve this matter for you promptly.